our policies

Last Updated: 03/11/2024

Artiste Films (“we,” “us,” or “our”) uses cookies and similar tracking technologies on www.artistefilms.com and www.artistefilms.com.au (collectively, “our Website”) to provide a better, more personalised experience. This policy outlines what cookies we use, why we use them, and how you can manage them.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, mobile, or tablet) when you visit a website. They store information about your browsing habits, allowing websites to remember your preferences, login information, or the contents of your shopping cart.

2. Types of Cookies We Use

– Essential Cookies: These cookies are necessary for the Website to function correctly. They enable core functionalities like security, network management, and accessibility.
– Analytics Cookies: We use these cookies to understand how visitors interact with our Website. They provide insights that help us improve performance and enhance user experience.
– Functionality Cookies: These cookies allow our Website to remember your preferences and personalise your experience.
– Marketing Cookies: These cookies track your online activity to help us deliver more relevant advertising. They may be set through our site by advertising partners.

3. Third-Party Cookies

Some cookies on our Website are placed by third-party services we use, such as Google Analytics. These third parties have their own privacy and cookie policies, which we encourage you to review.

4. Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our Website.

For more information on managing cookies, visit [www.allaboutcookies.org](https://www.allaboutcookies.org/).

If you have any questions about our use of cookies, please contact us at office@artistefilms.com.au

Privacy Statement

Artiste Films Privacy Statement

Last Updated: 03/11/2024

Artiste Films (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, and share personal information when you visit www.artistefilms.com and www.artistefilms.com.au (collectively, “our Website”).

1. What Information We Collect

– Personal Information: When you contact us, subscribe to our newsletter, or make a booking, we may collect personal information such as your name, email address, phone number, and payment information.
– Usage Data: We may also collect information about your interactions with our Website, including IP addresses, browser type, pages visited, and the time spent on each page.

2. How We Use Your Information

We may use the information we collect to:
– Provide our services, including processing orders and bookings.
– Communicate with you about our services, including updates and promotions.
– Improve our Website’s functionality and user experience.
– Analyse Website usage to improve performance and enhance customer satisfaction.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:
– Service Providers: Third-party service providers who help us operate our Website and deliver services (e.g., payment processors).
– Legal Obligations: If required by law, we may disclose information to comply with legal requests or protect our rights and property.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you would like to exercise any of these rights, please contact us at office@artistefilms.com.au

6. Changes to This Privacy Statement

We may update this Privacy Statement periodically. We encourage you to review it regularly for any changes.

For questions or more information, please contact us at office@artistefilms.com.au

Terms of Service (TOS)

Last Updated: 03/11/2024

Welcome to Artiste Films’ website. By accessing or using www.artistefilms.com or www.artistefilms.com.au (collectively, “our Website”), you agree to be bound by these Terms of Service (“Terms”) outlined below. If you do not agree to these Terms, please do not use our Website.

1. Access and Use of Our Website

Artiste Films grants you a limited, non-exclusive, and revocable licence to use our Website for personal and non-commercial purposes. You agree not to use our Website for any illegal or unauthorised purpose or in a way that could damage, disable, or impair the functionality of our Website.

2. Intellectual Property Rights

All content on our Website, including text, images, graphics, logos, videos, and other materials, is the property of Artiste Films and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any of our content without our prior written permission.

3. User Conduct

You agree not to:
– Engage in any behaviour that could disrupt or harm our Website or other users.
– Attempt to gain unauthorised access to any portion of our Website, other accounts, or systems.
– Post or transmit any content that is unlawful, defamatory, or harmful.

4. Limitation of Liability

To the fullest extent permitted by law, Artiste Films is not liable for any damages arising from or related to your use of our Website. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages.

5. Modifications to Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. By continuing to use our Website, you agree to be bound by the updated Terms.

6. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be resolved in the courts of New South Wales.

Pricing Transparency

All prices for products and services listed on our Website are displayed in Australian dollars (AUD) and include Goods and Services Tax (GST) as required under Australian law. Artiste Films is committed to transparency in pricing, and no hidden fees or charges apply to purchases made on our Website. Any applicable fees will be clearly stated during the checkout process.

Consumer Rights Information

Under Australian Consumer Law, our customers have the right to refunds, repairs, or replacements if a product or service provided by Artiste Films does not meet acceptable quality standards. This includes products that:
– Are unsafe, faulty, or do not work as described.
– Are significantly different from the description or sample shown.
– Do not meet other guarantees under Australian Consumer Law.

Returns and Refunds for Downloadable Content

If any digital or downloadable content purchased from Artiste Films does not function as advertised or meets the criteria above, please contact us at office@artistefilms.com.au to request assistance. Refunds or replacements will be handled on a case-by-case basis in compliance with consumer law.

Please note that refunds may not be available for change-of-mind purchases or where the issue is due to user error or incompatibility with customer equipment, unless required by law.

Contact Information

If you have any questions, concerns, or feedback about our policies or require further assistance, please feel free to contact us. Our support team is here to help with any inquiries regarding our services, policies, or content.

Contact Details:

– Email: office@artistefilms.com.au
– Postal Address: Artiste Films, PO BOX 333 BOWRAL NSW 2576

For the most current updates to our policies, please review this page regularly, as any amendments will be posted here.